Privacy

When you order, we ask for four things. That is all.

  • Your name

    So we know who we are greeting.

  • Your WhatsApp number

    To confirm your delivery day and time.

  • Your delivery address

    So our rider finds your door.

  • Your email

    Optional. Leave it blank if you like.

We use your details only to confirm and deliver your order, and to help you afterwards. You agree to this with the tick box on the order form.

  • Tags on this site

    This site uses measurement and advertising tags from Google and Meta. They count visits and help us show our ads.

  • Want to see or remove your details?

    Write to info@glacial.pk or message us on WhatsApp. We will help.

Terms

How ordering, paying and bottles work.

  • You order on WhatsApp

    We confirm your delivery day and time with you.

  • You pay when it arrives

    Pay cash when your water arrives, or by bank transfer after each delivery. Buying at the shop? Pay cash at the counter. You pay nothing on this website.

  • New bottle: Rs 1,300 deposit

    The deposit is refundable.

  • Or swap your old bottle: Rs 650

    Old bottle for new, judged by its condition.

  • Express: 90 minutes or less*

    Delivery times vary by location. We confirm your time when you place the order.

  • Every 11th refill is free

    At any Glacial shop.

  • Shops open 9am–9pm, every day

    Delivery bookings until 7pm.

* Delivery times vary by location. We confirm your time when you place the order.

We may update these pages. The date at the top shows the latest version.